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Careers at Aproove

 

 

Why work at Aproove?

Since our inception in 2006, Aproove has been at the forefront of providing Work Management and Online Proofing software to some of the world's best-known companies. 

Aproove is a privately held company who believe growth comes when you provide a first-class service alongside amazing technology that continually evolves. 

Aproove is not looking for individuals; we are looking for team players who have the drive, ambition, and entrepreneurial vision. Working at Aproove can be challenging, but it is equally rewarding. 

With a global client base, we have offices in Belgium and the USA, along with remote employees in the UK, Spain and Canada. Aproove understands that our employees are our biggest asset, and as such, we offer a competitive salary and benefits package along with a fun, open, and inclusive work environment. 

 

Current Openings...

usa-flag  North America
Senior Technology Implementation & Support Engineer
(USA - Home based)

Aproove is seeking an enthusiastic and talented Senior Technology Implementation & Support Engineer (USA - Home based)

As Senior Technology Implementation & Support Engineer, you will lead and be responsible for the successful provision of complex and time-critical technical configuration / implementation support on our enterprise-level Work Management platform across a wide range of well know North American clients and global brands.

The successful candidate will ideally have a background in software engineering, development, or a related discipline. You may also have worked as part of a technology team or within projects that have been delivered on complex and highly configurable SaaS based platforms – this could have been within a technology vendor, internal technology team within a large company, or within a systems integrator.

Any experience in the following is also desirable – Engineering within an electronics background, experience in technologies for marketing operations, marketing production operations or print production operations. Experience in complex no-code or low-code configurable platforms is desirable. And additionally, any experience or focus with Work Management, Project Management, Business Process Management, Online Review & Approval capabilities would also be advantageous.

Responsibilities will include:

  • Support client project discovery phases – providing technical/configuration input & leadership and level-of-effort estimates for configuration
  • Project technical project management support from initial consultation to go-live

  • Carry out advanced no-code (and some low-code) platform configuration for client implementations

  • User acceptance testing, and configuration trouble shooting during implementation phases

  • Advanced-level configuration training to other team members

  • Act as a senior escalation point / technical lead related to high priority configuration issues in live/BAU environments

  • Review, triage and assess root causes of any reporting client incidents, define solutions

  • Document any new configuration changes (not previously documented), and all key technical configuration processes and procedures in the Aproove DMS – and develop a sustainable method/process for maintaining this

  • Become a lead technical expert on multiple client platform configurations, technical set up, technical infrastructure and technical environment specifics 

  • Develop the configuration / troubleshooting capabilities within North America team through upskilling, team training

  • Review existing technical troubleshooting, support, implementation, and internal processes between the implementation team & the development teams - make recommendations on To-Be processes that deliver tangible customer experience improvements and/or operational efficiency improvements

  • Identify areas for performance optimisation or performance impact (negative or positive) within configured workflows, shell scripts and SQL queries

  • Write SQL queries for developing complex client reports

  • Quality assures all client initial configurations prior to go-live

  • Work with clients/client teams on any significant incidents that need customer-facing intervention, reassurance, or political coaching

  • Assist in additional product documentation and onboarding/platform training

  • Oversee and engage in customer support services (helpdesk)

  • Collaborate with an existing team, and mentor / develop their technical skills within the platform

  • Make structured recommendations to Aproove leadership on additional resources / technical competencies required within your direct team and other teams/functions

  • Actively participate and assist in the maintenance and execution of Aproove's ISO27001 certification and obligations

  • The time on any project is typically split between engagement onsite at the customer locations and engagement remotely depending on the nature and geographic make-up of the customer. (Typically travel will be limited to no more than 15% of your work time)

Required Skills

  • Degree educated in a relevant industry – such as Computing, Engineering, Technology, or another relevant subject

  • 10+ years’ experience in delivering technical configuration, engineering, and complex technical support activities on technology projects, in consulting, or within a corporate environment with mid-to-large size technology companies or brand companies (using Cloud-based platforms)

  • Experience working with B2B enterprise technology - ideally on more complex & highly configurable technology platforms

  • A technically orientated background – but with plenty of client-facing / client engagement experience

  • Experience in engineering/development

  • Experience in no-code & low-code platform configuration

  • Ability to engage, collaborate and work with colleagues and client stakeholders at the operational, management, and senior management level

  • Excellent organisational techniques and experience with complex trouble shooting

  • Appreciation and experience of mainstream project and product development methodologies

  • Experience utilizing modern project management and product management tools such JIRA

  • Strong analytical skills, problem solving and analysis skills

  • Experience in using SQL to extract data / analysis from databases, and experience in understanding SQL performance optimisation

  • Experience or understanding of shell scripts

  • Excellent communication, technical documentation, and technical articulation skills

  • A great collaborator and team-player, with the ability to always influence positive outcomes

  • Prior experience may include a software technical role (e.g., engineer, developer, architect, testing etc.)

  • A good basic understanding of servers, operating systems, networking principles, clustering, scalability, and applicable technologies

  • A can do’ focused attitude with the ability to drive tasks forward and meet demanding deadlines

  • Extremely capable of picking up new technologies, new processes quickly and a proactive self-educator

  • Ability to switch context / client and work on multiple client projects / technical issues rapidly

  • Solution focussed – ensuring all follow-up points are actioned to successful a conclusion

  • Take ownership of issues and activities – and where necessary progress within the wider team always retaining accountability

  • Motivated, self-starter that can listen and execute strategies without micro-management

Advantageous:

  • Experience in MarTech, DAM, Print Management/Production Tech, Work Management and Workflow Tech across different industries

  • Experience in working in a Product-Centric technology company/environment is beneficial
The Package:
  • A competitive package/benefits based on experience

  • 20 Days annual leave (excluding public holidays)

  • Company annual bonus

  • Flexible working environment / hours

  • 401K Plan

  • Health Insurance

Full JD available via our link below.
All applications to be submitted via our ATS:

Apply Now!

usa-flag  North America 
Customer Success Agent

About Us:

Aproove Technologies, Inc. seeks an ambitious, enthusiastic, tech-loving dynamo to join our team as a Customer Success Agent. Founded in 2006, Aproove has continued to evolve and meet its customers' needs across various industries. This is not just a job, but a chance to be part of something big. Aproove is a growing SaaS company blazing new trails in Workflow and Project Management, and we're looking for someone who shares our passion for innovation.

Aproove cultivates an environment that encourages curiosity, collaboration, and continuous learning.

Aproove is a highly configurable and deep technical platform, and this role will require dedication and a hunger to learn.

While you are at level 1, this opportunity can be viewed as a paid internship, and as you progress, it will provide you with multiple career path opportunities within the Aproove structure.

Aproove will invest considerable time and energy into providing training and knowledge; therefore, it is vital that the candidate is not looking to "job hop" and is looking at a multi-year commitment. 

What we expect from you:

This is a full-time remote position that reports to the Customer Success Manager. The primary responsibility of this role is to work toward prompt resolution of customer inquiries with “white glove” service. This includes issue investigation and the provision of initial technical support and customer education via the Customer Help Center. Gathering additional information from clients may also be necessary.

To support and position the right candidate for success, Aproove has a well-defined onboarding process with clear expectations.

Year 1 will consist of the following:

  • Under the mentorship of the Customer Success Manager, develop a deep understanding of the Aproove Enterprise product through intensive hands-on training, shadowing, and in-depth study of product documentation.

  • Level 1 certification to begin immediately. 

  • With supervisor guidance, investigate Level 1 issues, and draft responses to customers

  • Assist with the creation and enhancement of user documentation

  • Triage tickets 

  • Interact with clients in calls, screen shares, tickets, and projects. (This will be with your supervisor initially). 

  • In time, you may be required to show customers new features and assist in the configuration of those features

 

The ideal candidate:

 

  • Naturally curious and hungry to become an Aproove product subject matter expert. 

  • Based in North America, ideally in EST or CST timezone.

  • Welcomes feedback and uses mistakes as a platform to learn and grow.

  • Active listener with strong written and spoken communication skills.

  • Exceptional analytical and interpersonal skills.

  • Operates with a default “service mindset.”

  • Aptitude for quickly learning processes and technical concepts.

  • Organized and effective in task and queue management.

  • Ability to work from home, with a strong work ethic.

  • Ability to be proactive, and work off your own initiative without micro-management.

  • This will be your second job, perhaps you are in a customer service position and want to be more on the tech side, or have a tech background from your education, and are not working in your chosen sector. 

  • First job experience is preferred, however, we encourage applications from candidates looking for a first job however, you must demonstrate a background of technical awareness and education.

The future:

  • Initially, you will be required to reach level 1 in Customer Success. Your development will be monitored and mentored with performance reviews and daily feedback from your manager. 

  • All being well, your career progression will naturally take you to Level 2 skillset, which is still under the remit of Customer Success. 

  • Level 3 and 4 takes you to engineer level where you will deal only with advanced support tickets escalated by the Customer Success Team. Level 3 and 4 also offer opportunities to work on new customer projects as a technical analyst, workflow engineer, and deployment expert. 

What we will offer you:

  • Base Salary: $40,000 - $50,000 (depending on experience) + Level 1 certification Bonus

  • Performance-related bonus opportunities 

  • Clear paths for career progression

  • Health Insurance (Medical, Dental, Vision) + Life Insurance

  • 401K with 4% match

  • 20 days vacation

Application process

  • (Weeks 1-3) Customer Success Manager will select candidates for interview from the applications received. (unsuccessful candidates will be notified).

  • (Weeks 2-4) 1st Interview with Customer Success Manager.

  • (Weeks 3-5) If successful, a second interview will be set with the Customer Success Manager and COO - This interview could involve some example scenarios to understand your initial reaction to specific incidents. 

  • (Week 6-7) Job offer - (however, we reserve the right to conduct a 3rd interview, or require additional skill tests if the process requires). 

Apply for Position

 

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